Privacy Policy

Arcab Privacy Policy

Arcab Mobility FZ LLC and/or its affiliates (collectively known as “Arcab”, “we” or “us”) collects information about you when you use our mobile applications, websites, call-centre and other products and services (collectively known as “Services”) and through other interactions and communications you have with us. This privacy policy sets out the basis on which any information, including any personal data, we collect from you, or you provide to us, will be processed by Arcab. Each time you access or use the Services or provide us with information, by doing so you are accepting and consenting to the practices described in this privacy policy.

The practices described in this policy are subject to the applicable laws of the United Arab Emirates. This means that we only engage in the practices described in this policy if permitted by the applicable law of the United Arab Emirates.

Scope and Application

This privacy policy applies to persons anywhere in the world who access or use our Services (including Riders, Drivers, as well as partner transportation companies)

Collection of Information

  • Information You Provide to Us

We collect information you provide directly to us through your access or use of the Services, such as when you create or modify your account, request or provide on-demand services, contact customer support, or otherwise communicate with us. This information may include: your name, email address, phone number, postal address, profile picture, payment method, location and any other information you choose to provide.

Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services, as we require that all users represent to us that they are at least 18 years old.

  • Information We Collect Through Your Use of Our Services

When you use our Services, we collect personal information (which may include information that could be used to contact you directly such as full name, postal address, phone number or email address, which are collectively known as “Personal Information”), demographic information (which may include information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, post code, hometown, gender, username, device information, including the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, age/birth date, browsing history information, searching history information, and registration history information, necessary government identification documents which are collectively known as “Demographic Information”), transaction information (which may include date and time the service was provided, amount charged, distance traveled, and payment method, which are collectively known as “Transaction Information”), usage information (which may include access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before or after interacting with our services which may be collected through cookies, pixel tags and similar technologies that create and maintain unique identifiers, which are collectively known as “Usage Information”). Personal Information combined together with Demographic Information, Transaction Information and Usage Information, are collectively known as “Personal Data”).

Arcab also uses GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.

  • Information We Collect From Other Sources

We may also receive information from other sources and combine that with Personal Data we receive from you or collect through our Services. For example:

  1. If you choose to link, create, or log in to your Arcab account with a social media service (e.g., Facebook), we may receive information about you or from that site or app.
  2. If your employer uses one of our enterprise solutions, we may receive information about you from your employer.

Use of Personal Data

We may use Personal Data which you provide to us or we collect from you to:

  • Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide services you request (and send related information), develop new features, develop safety features, authenticate users, and send product updates and administrative messages;
  • Perform internal administration and operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends and share such data with third-party service provider.
  • Send or facilitate communications between you and a Driver, (e.g. such as estimated times of arrival)
  • Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Arcab and other companies, where permissible and according to local applicable laws; and to process contest, or other promotion entries and fulfill any related awards; 
  • Notify you about changes to our Services;
  • Allow you to participate in interactive features of our Services;
  • Keep our Services safe and secure with the help of third party service providers in order to generate app review data for analytics in order to provide a seamless experience while using our Services.
  • Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements. 

Storage and Transfer of Personal Data

You agree that we have the right to process and store the Personal Data described in this privacy policy in accordance with the governing Federal Laws of the United Arab Emirates and its territories, as well as the laws of the country which governs the place at which such Personal Data may be stored, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your Personal Data in accordance with this privacy policy. By submitting your Personal Data, you agree to this storing or processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy.

For the purpose of this privacy policy, Arcab Mobility FZ LLC is the data controller in relation to all information

To preserve the integrity of our databases, to carry out on-going Services on your behalf, for research, analytics and statistics purposes and to ensure compliance with applicable laws and regulations, we retain Personal Information and Demographic Information submitted by users for a reasonable length of time as required by our Services. Arcab is not responsible for the accuracy of the information you provide, and will only modify or update your Personal Information in our databases upon your request.  If required by law or at your request, we will erase or archive from active use your Personal Information. By accessing or using the Services, you do hereby represent and warrant that you understand that all information submitted by you through the Services or otherwise to Arcab may be used by Arcab in accordance with applicable laws, this privacy policy and our customer terms of use.

Sharing of Personal Data

We may share Personal Data which we collect about you as described in this privacy policy or as described at the time of collection or sharing, including as follows:

  • Through Our Services

We may share your Personal Data:

  1. With Drivers to enable them to provide the Services you request. For example, we share your name and pickup and/or drop-off locations with Drivers;
  2. With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
  3. With third parties with whom you choose to let us share your Personal Data, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate.

Other Important Sharing

We may share your Personal Data:

  1. With Arcab subsidiaries and affiliated entities;
  2. With vendors, consultants, marketing and advertising partners, and other service providers who need access to such Personal Data to carry out work on our behalf or to perform any contract we enter into with them;
  3. In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
  4. With law enforcement officials, government authorities, or other third parties to enforce or apply our Terms of Service, to investigate potential breaches or if we believe your actions are inconsistent with our Terms of Service, or to protect the rights, property, or safety of Arcab or others;
  5. With third parties in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company; 
  6. With third parties in an aggregated and/or anonymized form which cannot reasonably be used to identify you.

Your Choices

  • Marketing and Opting Out

Arcab provides its users with the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. You have the option to ask us not to process your Personal Data for marketing purposes and to remove it from our database, to not receive future communications or to no longer receive our Services.

Payment Gateway

  • All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
  • Arcab will not pass any debit/credit card details to third parties
  • Arcab takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, Arcab cannot guarantee the security of any information that is disclosed online
  • Arcab is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Changes to this Privacy Policy

We may change this privacy policy from time to time. If we make significant changes in the way we treat your Personal Data, or to the privacy policy, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes.

Security Precautions

Your Arcab profile is password-protected so that only you and authorized Arcab employees have access to your account information. Arcab staff will never proactively reach out to you and ask for any personal account information, including your password. 

Arcab is committed to ensure that your Personal Data is secure on its system and we have staff who are dedicated to maintaining our privacy policy as set forth herein and other privacy initiatives, periodically reviewing Web security. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Arcab cannot guarantee the security of any Personal Data you transmit to us, and you do so at your own risk. If you have any further questions on this issue, refer to our customer terms of use. To the extent permitted by applicable law, Arcab expressly disclaims any liability that may arise should any other individuals obtain the Personal Data you submit to Arcab.


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Contact Us

If you have any questions, comments and requests related to this Privacy Statement, or if you have any complaints related to how Arcab processes your Personal Data, please contact us at hello@arcab.ae.